The things people call the office about most. If your question isn't here, call (718) 400-6264 Monday to Friday, 10:00 AM to 6:00 PM.
Three things have to happen, in this order:
Your appointment can't go ahead until we have the release from your lien holder. See the full redemption steps.
That's your lien holder's decision, not ours. Timelines vary by lender, so call them as soon as you can.
The person named on the loan. If that isn't you, your lien holder has to authorize you before we can release the vehicle.
Bring a valid government-issued photo ID. The name on it has to match the loan, or match the authorization your lien holder sent us.
We keep recovered vehicles in secure storage at our Brooklyn and Staten Island locations. The address is on your appointment confirmation.
Please don't come down before you get it.
No. We don't take walk-ins. Every redemption and every property pickup runs on a confirmed appointment, and the confirmation is what carries your time and the pickup location and address.
Phones are answered from 9:30 AM. Appointments run 10:00 AM to 6:00 PM, Monday to Friday. An appointment is required.
Carriers and transport operators run on a different window - Monday to Friday, 10:30 AM to 5:30 PM, with 24-hour notice. See transporter scheduling.
If you only need your belongings and not the vehicle, set up a personal-property appointment the same way - by phone, email, or the form on the property page. Bring a valid photo ID. You must be the person named on the loan, or have authorization through the lien holder.
We list and lock up everything we take out of a recovered vehicle. Contents are inventoried, logged, and secured for owner pickup.
For redeeming the vehicle, yes. You reinstate with your lien holder, and they send us the release. The office can't confirm your redemption appointment time and address until that release is on file with us.
You can send us your details before then - it starts the process, and we'll come back to you once we have the release.
Personal property is different. You don't need the loan reinstated, and we don't need a release, to collect your belongings - see personal property retrieval.
New York plates may be returned to the DMV after the 10th day following repossession.
Out-of-state plates will remain with the vehicle’s personal property.
If your vehicle has been in our possession for more than 10 days and you have questions regarding your plates, please contact our office.
Paying your lienholder does not necessarily mean your vehicle is immediately ready for pickup.
Your lienholder must send us an official release authorization. Processing time varies, but it may take approximately 45 minutes to 1 hour for us to receive and process the release.
Additional fees may also apply. Please contact our office for the exact amount due on your account before arriving.
Vehicles and personal belongings are released only to individuals authorized on the account.
If someone else will be picking up the vehicle or property on your behalf, the authorization must be approved through your lienholder before the appointment.
For safety and insurance reasons, customers are not permitted to enter the storage area or access vehicles directly.
Our staff will retrieve personal belongings from the vehicle, place them in bags, and bring them to you for pickup.
Equipment that is attached to the vehicle cannot be removed as personal property.
This includes items that are bolted, mounted, hardwired, or otherwise installed, such as amplifiers, speaker systems, radios, and similar equipment.
If your vehicle is transported from our facility, any personal belongings remaining inside will be removed and transferred to a secured property-storage area.
Personal property will be held for 60 days. Please contact our office to schedule a property pickup before the storage period expires.
Recovered vehicles are held in secure storage at our Brooklyn and Staten Island locations. The address is on your appointment confirmation, not given out over the counter.
Yes - through our recovery network rather than directly. We run our own recoveries across all five boroughs of New York City, plus Long Island and Westchester, with New Jersey covered through the network.
Assignments flow straight into our queue through RDN and Clearplan - no email chains, no lost files. If you're not on either system, send the details through the contact form or call the office and we'll take it from there.
Send your carrier details, the unit, and your preferred window through the transporter page. The office reviews it and confirms your slot and the pickup address by phone or email.
The transport window is Monday to Friday, 10:30 AM to 5:30 PM, and we need 24 hours' notice. Sending the form starts the process - it does not hold a slot. Schedule a transport.
Absolute Automotive Inc. is a DRN affiliate, CARS certified, RDN and Clearplan integrated, and bonded and insured. Recovered units are held in secure, monitored storage in Brooklyn and Staten Island.
Involuntary repossession, voluntary surrender, secure storage and impound, condition reports and photos, personal property inventory, locksmith and key services, and transportation.
Office hours: Monday-Friday, 10:00 AM - 6:00 PM
