You don't have to redeem the vehicle to collect what was inside it. Everything we take out of a recovered vehicle is listed and locked up. Set up a personal-property appointment below - we don't take walk-ins.
A personal-property appointment is separate from redeeming the vehicle. You don't need the loan reinstated to collect your belongings.
A valid government-issued photo ID. The name has to match the loan, or the authorization from your lien holder.
Your confirmation has your time and the pickup location and address on it. Bring it with you.
The year, make, and model - or the VIN - so the office can match you to the right inventory before you arrive.
We keep recovered vehicles in secure storage at our Brooklyn and Staten Island locations. The address is in your appointment confirmation - please don't come before you get it.
We operate from multiple locations. Your correct pickup location and full address will be provided in your appointment confirmation.
Please do not travel to a location until you have received your confirmation. This helps prevent delays or arriving at the wrong facility.
New York plates may be returned to the DMV after the 10th day following repossession.
Out-of-state plates will remain with the vehicle’s personal property.
If your vehicle has been in our possession for more than 10 days and you have questions regarding your plates, please contact our office.
Paying your lienholder does not necessarily mean your vehicle is immediately ready for pickup.
Your lienholder must send us an official release authorization. Processing time varies, but it may take approximately 45 minutes to 1 hour for us to receive and process the release.
Additional fees may also apply. Please contact our office for the exact amount due on your account before arriving.
Vehicles and personal belongings are released only to individuals authorized on the account.
If someone else will be picking up the vehicle or property on your behalf, the authorization must be approved through your lienholder before the appointment.
For safety and insurance reasons, customers are not permitted to enter the storage area or access vehicles directly.
Our staff will retrieve personal belongings from the vehicle, place them in bags, and bring them to you for pickup.
Equipment that is attached to the vehicle cannot be removed as personal property.
This includes items that are bolted, mounted, hardwired, or otherwise installed, such as amplifiers, speaker systems, radios, and similar equipment.
If your vehicle is transported from our facility, any personal belongings remaining inside will be removed and transferred to a secured property-storage area.
Personal property will be held for 60 days. Please contact our office to schedule a property pickup before the storage period expires.
Please wait for your confirmed appointment, location, and release information before coming to our facility.
We list and lock up everything we take out of a recovered vehicle. Contents are inventoried and logged at recovery, then secured for owner pickup.
If you also want the vehicle itself back, that's a separate process with its own requirements - see vehicle redemption.
Office hours: Monday-Friday, 10:00 AM - 6:00 PM
